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Nymgo Support : Discuss your Nymgo related problems here

Nymgo is one such voip provider which has gained a lot of popularity as soon it was launched, and from that time it has been constantly growing. It came to face with the launch of monthly unlimited calling plans for India, Bangladesh and other countries. One of the best thing about Nymgo is that it promises to offer cheapest call rates (it trawls the web to look for lowest rates and offers the lower rates to its readers).

A lot of our readers use Nymgo for making PC to Phone calls to India. Nymgo offers calls to India at just 1.3 cents per minute. With increasing customer base and growing services, it is bound to happen that some people may face calling problems. In the recent past, we have received complaints about Nymgo not offering good voice quality, some calling problems, some billing problems etc. We even posted about tips to enhance the voice quality of Nymgo and these proved to really useful for many.

Discuss Nymgo Issues

So, to help our readers we have contacted Nymgo Support to directly interact with all of you right here on this blog. You can just submit your problem here (in the comment section), and Nymgo support will be most willing to help you asap.

Update :
As you can see in the comment section, Nymgo support is helping our blog readers. They are trying hard to make sure that every customer is satisfied and making cheap calls. We request our readers to just post their query in the comment and it will be heard.

We have listed some common problems and its solution below.

Q. Nymgo software fails to install or crashes once installed. What to do.
A. Make sure you are using the right software and its latest updated version. Nymgo keeps on working on its voip application and fix issues, so just install the latest version.

Q. Money not credited to your Nymgo account.
A. Just let Nymgo Support know about it. Make sure you write all the details properly and your account will show the money soon.

Q. Not able to use Pc application. 
A. Use Android app for Nymgo or iPhone application.

If you want to mail your problem, then use this direct mail id :
HK@nymgo.com

I am sure you will find answers to all your problems. Nymgo is a great calling service and if you have not tried it, then please go ahead. Nymgo is worth trying !!!

madhur article :
 

+ comments + 31 comments

May 18, 2010 at 7:18 PM

Nymgo is one of my three most favorite providers. Fabulous customer support, too!

Anonymous
May 18, 2010 at 7:24 PM

Good service, but I would like to see the India land line rates the same as the mobile rates, as some providers are offering. The difference, which is quite large, is unacceptable.

May 19, 2010 at 12:23 AM

For VoIP using you need to download and install software. Owing to this program you can phone to fixed number or video call, as you wish. VoIP providers. Also, you can send sms through IP-phone. It is convenient and simple to use this program. You can phone and send sms through your country and all over the world.

May 19, 2010 at 2:40 AM

Hello,

We are working on decreasing the rates to all countries specifically India.
We have a Facebook group where Nymgo promises to decrease the rate to India if 100,000 Members join.

Please check the below link:
http://www.facebook.com/group.php?gid=116406268394477

We look forward to hearing your feedback and comments to help us deliver a better service.

Nymgo Support Team

June 7, 2010 at 2:38 AM

I have been facing consistent problem with newer version of Nymgo 4.0. I get this error whenever I launch Nymgo.

"Nymgo.exe has encountered a problem and needs to close".

Have seen this error on Windows XP and Windows 7.

Anybody knows any work around ?

Thanks

June 9, 2010 at 10:05 AM

hi,
i couldn't able to connect nymgo. it says service unavailable even though am connected to internet. If i uses other machine it goes through. Can anybody please let me know what to be checked.
Thanks a lot in advance.

July 1, 2010 at 5:27 AM

Hi,
Whenever I login into nymgo 4.0 I am getting error of "Nymgo.exe has encountered a problem and needs to be close" and in error signature it giving following details,
AppName: nymgo.exe AppVer: 0.0.0.0 ModName: rtcmediasdk.dll
ModVer: 4.0.1.19 Offset: 000d5503

Interestingly, if I login with username as demo and same password it is logging on.
If I install previous version (2.9.b38), at the login screen it is giving message of "service unavailable."
Can anyone please help me with this issue. I have already contacted nymgo support but not received any productive reply from them.

August 7, 2010 at 9:58 AM

Hi
Did anyone has solution to this problem.I am also getting the same error and nymgo support is not able to provide any solution

September 23, 2010 at 7:03 AM

Hi if anybody got a solution please email me to santhoshsiebel@yahoo.com. I am not getting any good response from nymgo...
thanks in advance santhosh

Anonymous
September 23, 2010 at 7:04 AM

Hi if anybody got a solution please email me to santhoshsiebel@yahoo.com. I am not getting any good response from nymgo...
thanks in advance santhosh

Anonymous
September 23, 2010 at 7:41 PM

Hi Friends,
I am also facing the same problem Nymgo.exe error. Please post the solution if any one got it fixed.
Thanks and Regards Kumar

September 23, 2010 at 9:07 PM

This may not be the solution for the problem but if you try to login in nymgo 4-5 times you will be able to login.
It gives me error for 1st 3-4 login attempts but after that I am able to login.

Anonymous
September 24, 2010 at 4:25 AM

did nymgo releases softwafore for 64 bit operating system!!!as i have installed nymgo 4.0 on windows7 64 bit version while logon i am getting error that nymgo.exe stops unexpectedly!!!!any help in this regard wil be apprecaible

November 12, 2010 at 6:05 AM

I am using Nymgo for some time now. I like it. I am facing problem calling mobile phone number to India. When trying the number, getting message that the dial number does not exist. Where as there is no problem with mobile phone number. Please advice.

December 20, 2010 at 6:18 AM

Iam using nymgo from last 2 years.suddenly my nymgo password is not working. i noticed somebody changed my password and account details and $50 added in my account without my notice. thank god not from any of my accounts. now i cannot access my account.i have $3 dollard around at that time. samething happend to my friend also. iam doubting on nymgo security level.

j khahra
January 27, 2011 at 3:09 AM

I am having same problem as kedar. I cannot login even as 'demo'. any solutions

February 9, 2011 at 5:32 AM

Hello,
I am facing the same problem. I hav einstalled latest nymgo version 4.0.1b21 and it is not able to connect to nymgo server even my internet connection is working fine.
I have tried to contact nymgo ssupport team many time since 28 jan 2011 but they are not able to solve the problemand now they have stoped responding me.

Please help...

KA
February 17, 2011 at 7:42 PM

Nymgo was good UNTIL TODAY.. I just made a purchase and the money was taken debited for my account but i received an email stating that I have reached my monthly purchase limit. Why would they take my money and then send me and email stating such a thing. I thought it was an unlimited thing and the purchase amount was for $10?????????

The strange thing is that on the email they are asking for my passport and my credit card and my bank statement. Who on earth would be dumb enough to give out the information??

I sent an email to them asking what the hell is going on and for my money back and i am still waiting on a reply.

NYMGO NO GO

March 4, 2011 at 12:28 AM

Hi,

I am not being able to recharge Nymgo. It shows a Exceeded Limit message. But I have not exceeded as per the number of transactions limitation!

What's worse, is that I have written to support@nymgo.com but they just don't care to reply. I am looking to shift to some other service - except Skype! And need help :(

April 27, 2011 at 2:17 PM

I used to call India using Nymgo. Quality is ok

I wanted to add phone credits, using my credit card. But Nymgo system is declining my payment saying change of address.

Contacted Nymgo support, they asked me to provide detail like ID, Credit card used and statement.

I sent all the required details at least 5 times, but they are not resolving.

I am struggling with Nymgo support since 2 weeks.

Nymgo Customer service is very pathetic.

They work on UK time and do not understand problem and act.
Only contact is email, they don't have phone contact or customer service chat

Because of non responding Customer support and not able to buy Call credits, I am forced to switch to other providers.

Hope somebody from Nymgo realize this

July 24, 2011 at 1:12 PM

I have been using Nymgo for the past year and it was great until I recharged. whenever I call it writes ringing and then call established but I don't hear anything.
can any one pleas advice??

August 13, 2011 at 8:36 AM

Hi

My nymgo id ritwik167 and have been using nymgo for some time. But i am facing a problem i.e. while i am calling to India my voice is going but i am not able to listen any voice from the other side. In other words outgoing voice is going fine but incoming voice is not coming.

Does anyone has a solution.

Thanks and Regards
Ritwik

October 29, 2011 at 6:51 AM

Hi,

My userid: pushparaj2003
I have been using the service for quite some time. This is really cheap and really appreciatable. But what annoys is some times nymgo does not open/does not ring/no clear voice.
I normally call from KL to India. for one week-till now, I am able to hear the other person voice (sometimes broken) but the other person does not hear my voice properly (like WO..HA...Wo..HA- I mean broken). I have also raised this in the site but heard nothing from nymgo. Even now facing the same issue. My mail Id: pushparaj2003@gmail.com Can nymgo do something about this. Thanking you in advance.

Regards
Pushparaj

Anonymous
November 14, 2011 at 6:40 AM

Hi

Having problems logging in

Error message: "Provision service unavailable"

Had a similar problem a while back but it started working a couple of days later.

This time its been three weeks and i am unable to log in.

Nothing has changed on my side. I can browse the net. I am using a Proxy and it used to work without any problems.

Anyone else having the same problem???

Anonymous
November 24, 2011 at 8:53 AM

am facing also, the same problem. i uninstalled and installed nymgo many times.

i think its a virus.

Anonymous
April 16, 2012 at 4:05 AM

I am facing the same problem.i did the same twice but no use still i am facing the same,if anybody have an idea pls help.

thanks in advance.

May 14, 2012 at 11:12 PM

Hi Nymgo Support,

My userId is iamkrunal. I have been using nymgo for quite some time but recently experiencing lot of problem of other person not able hear anything I say. Sometime my voice get delayed for few seconds and chatting on nymgo becomes completely out of synch. Can you please have a look at this issue?

Thanks,
Krunal
email: iamkrunal@yahoo.com

Anonymous
December 2, 2012 at 6:40 AM

we cannaot recharge.I am the first time using this.But in the western union while going to recharge they said its blocked?there is any other solution to recharge?please reply.

Manish
December 8, 2012 at 10:32 PM

Hi Mr HK,

By any chance if this is the Public relations department of nymgo, i wish to communicate about the worst customer service i have ever seen.
First of all there is no customer care contact number, second when u write mails, there are a few set replies and its not personalized as on case to case basis.
Then after two transaction with a card, the payment gets declined everytime and when you write to them about it, they behave and ask for documents like ur id/passport, credit card photocopy etc to add your accout to a safe list as i m a terrorist using their service.
Moreover when u send them these documents there is no reply.... absolute silence on the issue.
What should one infer from this, that nymgo is a Fraud and scamster company.
All these incidents as i have mentioned can be traced under ticket number #AWE-985-96085

I dont expect anything great to happen as i can see no reply to the posts above. I have sent you a mail too..lets see.
I m sure if u cannot handle issues through your website and customer service, no other blogging site could help you do that....

Anonymous
August 24, 2013 at 11:48 PM

my nymgo account is mahanteshanu i was reacharge my account by hdfc visa card inr 1000 one time and another time reacharge usd 20 inr ref no 3701619 and usd ref no 3703618 money has deducted from my bank account but my nymgo account has been not credited please make credit my account immidiatly thanks

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